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Valet (Cloister - Full Time)

Location
Hortense, Georgia
Posted
20 Sep 2022

Basic Job Function:

Welcoming guests and members to the establishment, offer to park and retrieve their car, offer information about check-in, open and closing car doors and hotel entrance doors. Provide excellent customer service, and efficiently and carefully parking guest(s) vehicles in designated locations. Our Valet's are the first and last point of contact for guests and members and should promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Use of company vehicle: Designated to drive a company vehicle 

Minimum Requirements:

One (1) year previous hotel valet experience preferred
Excellent communication skills, both written and verbal
Valid Georgia Driver's License
Company policy requires that one must be 18 years of age or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review
Must possess or obtain Defensive Driving certification within a three (3)-months period from hire date as a condition of continued employment
Ability to drive a manual/standard transmission vehicle preferred
Must be able to drive vehicles of all sizes
Knowledge of the local area preferred
Ability to react quickly to traffic patterns and guest flow
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

Greet guests, members, shuttles and transportation vehicles at entrance
Assist guests and members with articles in vicinity of the entrance
Offer to park vehicles for all guests and members arriving at the entrance of the hotel
Park and retrieve vehicles for guests and members in a prompt, yet safe manner
Return to the valet station as quickly as possible, ensuring that guests and members will not have to wait for service
Follow operating procedures for tagging keys and securing vehicles
Assist the doorperson when not parking cars
Assist in policing the area for trash and keeping the front area clean and presentable
Promote all hotel functions and facilities
Provide directions and information to guests
Follow all instructions pertaining to the Bell Service operation assigned by the Supervisor
Learn the names and personally recognize our regular Guests and Members
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
Must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 50 lbs repeatedly throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
 Maintain compliance with Company Resort Professional Image Policy

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Details

  • Job Reference: 716724378-2
  • Date Posted: 20 September 2022
  • Recruiter: Sea Island
  • Location: Hortense, Georgia
  • Salary: On Application