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Spa Coordinator (Spa - Full Time)

Sterling, Georgia
20 Sep 2022
Basic Job Function:
This position is responsible for all facets of guest movement throughout the Spa/Salon/Fitness environment, Spa/Salon/Fitness reception desk, Spa/Salon service scheduling and the departure process. Assist with overall communication in the Spa, Salon, and Fitness area ensuring 5-Star Standards are maintained. Minimum Requirements:
 Minimum one (1) year administration experience required, including a focus on guest management
 Hospitality experience with knowledge of Spa industry preferred
 Excellent communication skills, both written and verbal
 Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
 Proficient with peripherals, copier, fax, telephone and calculator
 Experience with resort/spa reservations system OpenCourse a plus
 Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
 Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
 Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
 Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
 Ability to easily adapt to organizational and environmental changes
 Must be flexible to working days, early mornings, evenings, weekends, and holidays
 Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy Tasks/Responsibilities:
 Maintain current knowledge of all Spa and Salon policies and procedures
 Maintain current knowledge of all Spa and Salon services including treatments, spa amenities, staff abilities, fitness classes, hours of operations, spa retail, etc.
 Schedule accurately Spa, Salon, and Fitness appointments for future guests
 Work closely with group coordinators to ensure wedding and group appointments are booked correctly and in advance of event
 Confirmation of Spa / Salon appointments based on current procedures
 Receive incoming telephone calls promptly and politely, demonstrating proper phone etiquette
 Take messages for guests and staff, ensuring delivery in a timely manner
 Learn the names and personally recognize our regular Guests and Members
 Warmly greet and assist guests and members with any reservations, questions, spa/salon arrivals and departures
 Escort guests and members to appropriate waiting areas, and/or lounge to prepare for services
 Promote additional treatments to ensure guest return 
 Maintain guest areas in excellent condition
 Promote retail sales to guests and members
 Keep all guest and public spaces clean and free of debris and waste
 Inform Leads and or Managers of any business items that need to be ordered
 Inform Leads and Managers of any guest concerns or incidences
 Read communication logbooks and provide follow through on action items
 Conduct tours of the Spa/Salon facility if needed
 Alert Leads and Managers to any potential safety problems or concerns
 Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
 If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
 Maintains cleanliness and organization in all work areas
 Uphold appropriate departmental standards of quality/timing
 Uphold and ensure compliance with all company and departmental policies and procedures
 Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
 Attends all scheduled employee meetings and brings suggestions for improvement
 Willing and timely execution of other duties as delegated by leadership Physical Requirements:
 Ability to kneel, crouch, squat, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
 Ability to effectively operate all hotel computer systems
 Ability to provide simple math calculations
 If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
 Ability to lift, carry, pull and push up to 25 lbs intermittently throughout a shift
 Ability to read, write and communicate effectively in English, both written and verbal
 May be exposed to mechanical, electrical, chemical and fume hazards
Maintain compliance with Company Resort Professional Image Policy
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  • Job Reference: 716725877-2
  • Date Posted: 20 September 2022
  • Recruiter: Sea Island
  • Location: Sterling, Georgia
  • Salary: On Application