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Software Support Analyst

Location
London
Remote Working
Remote Working
Salary
£26,000 to £30,000
Job Type
Permanent
Posted
8 Sep 2022
Software Support Analyst Remote Working Saas Travel Industry Up to £30,000 Rotating Shift Pattern An experienced Software Support Analyst is required by an exciting company in the travel industry. This London-based company are looking for an enthusiastic Software Support Analyst, with great customer success and technical experience, preferably within an SaaS environment. This is a great opportunity to develop your career in technical support, in a welcoming and friendly environment with brilliant training and progression opportunities. An annual salary of up to £30,000 is available depending on experience. This is a remote position. Responsibilities The Software Support Analyst will have: - Provide technical support through a variety of channels, including phone, live chat and web portal. - Assist customers in understanding how best to use bespoke technology, and resolve any technical problems they may be experiencing with the software - In addition to technical and usage issues, learn how to handle general business enquiries. - Meet and exceed customer service KPIs consistently Requirements The Software Support Analyst will have: - Great Software Support experience - Experience in troubleshooting technical issues - A Bachelor s degree (desirable) - Tech lover you ll spend your time solving technical issues - Must be able to work a variety of shift patterns (1 or 2 weekends a month) Who would suit this role? An enthusiastic Software Support Analyst looking for an exciting new challenge in an SaaS environment, where there is great progression opportunities and a brilliant overall package. Salary Up to £30,000 depending on experience Alternate Titles Software Support Advisor Technical Support Advisor Technical Support Analyst Software Support Analyst IT Support Analyst Application Support Analyst Location Remote Ben Cole of CV Screen is managing recruitment for this position. CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
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Details

  • Job Reference: 707262448-2
  • Date Posted: 8 September 2022
  • Recruiter: CV Screen Ltd
    CV Screen Ltd
  • Location: London
  • Remote Working: Some remote working possible
  • Salary: £26,000 to £30,000
  • Bonus/Benefits: WFH
  • Sector: I.T. & Communications
  • Job Type: Permanent