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Service Desk Executive

Stoke-on-trent, Staffordshire
£21,250 to £21,750
Job Type
8 Sep 2022
A fantastic opportunity has arisen for a Service Advisor to work for a well-established company who offers a warm and friendly environment. As a Service Advisor, you will be responsible for providing exceptional customer service to a range of external clients and internal. Job Description: The role of the service desk advisor will be to answer all incoming calls from the client base and answer emails, or web enquiries in a fast and timely manner To process all requests and log these on to the in-house system Working with site-based engineers and field-based facility managers to action their requests Liaise with subcontractors to log faults and schedule Engineers to attend the site Occasional raising purchase orders The service desk advisor will be working with Engineers as to when they attended the client site, what work was carried out and when the job was complete The service desk advisor will be a point of contact for all Engineers and be responsible for effectively booking contracts, managing equipment and delays that may occur Candidate Requirements: Client focused Facilities Management experience Excellent telephone manner Highly organised Must have a keen eye for detail Warm and personable nature Good time management Hours: 12-hour shifts working 4 on/ 4 off Salary: £21,250 per annum Rising to £21,750 per annum after probation Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region
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  • Job Reference: 707254147-2
  • Date Posted: 8 September 2022
  • Recruiter: Brampton Recruitment Ltd
    Brampton Recruitment Ltd
  • Location: Stoke-on-trent, Staffordshire
  • Salary: £21,250 to £21,750
  • Bonus/Benefits: £21,250 to £21.750 after probation
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent