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Operations Supervisor

Bellshill, Lanarkshire
£30,000 to £35,000
Job Type
8 Sep 2022
MRD Recruitment is actively looking for an Operations Manager to work on a permanent basis for our Logistics Client. This role is based in Bellshill and reports into the Head of Logistics. This will be a backshift Mon-Friday, 2-10pm. Job requirements Embed a high-performing culture within the Logistics Centre. On a back shift basis 2-10pm responsibility and oversight of day-to-day running, with a detailed understanding of the operations at all times. Oversee consistent delivery of all KPI's Daily analysis of performance and detailed feedback on both successful or unsuccessful routing and scheduling given to the planning team. Ensure a significant level of employee engagement and performance management is taking place, including regular feedback, 1:1s and team meetings. Provide assurance on the management of sickness and absence of all team members, ensuring that all relevant documentation is fully completed. Ensure efficient and effective levels of service across Scotland. Provide concise, accurate information to colleagues and staff. Liaise regularly and build relationships with a series of internal and external stakeholders. Take a proactive approach to leading, managing and coaching with the aim of developing general operational skills and encouraging continuous improvement. Immediate escalation and flagging of any significant operational issues to Head of Logistics KEY EXPERIENCE, KNOWLEDGE & SKILLS Operational management experience in a call centre environment. Understanding of how to create a high performing team. Familiar with a high-pace, target-driven working environment. Significant experience of working within a short lead-time environment. The ability to drive change and operational improvement within a diverse business. Confident in challenging the status-quo. Ability to receive both positive and negative feedback and provide a balanced response. Fully competent in the use of management information tools and can present data in an appropriate fashion. Understands how to manage the workflow of a team and deliver outputs continually and consistently
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  • Job Reference: 707262879-2
  • Date Posted: 8 September 2022
  • Recruiter: MRD Recruitment
    MRD Recruitment
  • Location: Bellshill, Lanarkshire
  • Salary: £30,000 to £35,000
  • Bonus/Benefits: Great Benefits
  • Sector: Transport & Logistics
  • Job Type: Permanent