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Customer Support Officer

Epsom, Surrey
Remote Working
Remote Working
£23,000 to £25,000
Job Type
8 Sep 2022

Are you looking for a new role? I am recruiting for a Customer Support Officer to support on a project with a wonderful client of Reed Epsom.

This is a remote working role, and is a fixed term contract for 4 months to start ASAP.

Salary up to £25k

The post holder will be responsible for:

  • Upload and maintain products and content across the Book Club and Online Shop, escalating any website issues to the e-commerce Manager as they arise.
  • Working with the e-Commerce Manager to finalise items for the Book Club.
  • Procure the items for the Book Club, set up new suppliers and liaise with suppliers and internal teams to ensure goods are produced and delivered on time.
  • Procuring the goods for both the Book Club and Shop.
  • Managing suppliers and fulfilment houses to ensure stock levels are maintained and orders are delivered on time in a suitable condition.
  • To be the first point of contact, offering best-in-class customer care to Book Club subscribers and online shop customers, resolving their queries in a timely manner.
  • To maintain the subscriber database for the Book Club, update relevant customer addresses on a monthly basis, and ensure all dispatch data is correct.
  • To review competition to identify opportunities for best practices in customer care.


• Proven experience with e-commerce sites, ideally Shopify and Squarespace• Experience maintaining strong relationships with multiple suppliers• Customer service experience - confident representing Samaritans to customers via email and telephone• Experience of liaising with customers, supporters or the wider general public in a proactive and positive manner, putting their needs first to ensure a fantastic customer experience across all touchpoints• Working knowledge of Microsoft Excel• Experience of liaising with suppliers and managing procurement processes.• Strong attention to detail

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  • Job Reference: 707318367-2
  • Date Posted: 8 September 2022
  • Recruiter: Reed
  • Location: Epsom, Surrey
  • Remote Working: Some remote working possible
  • Salary: £23,000 to £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent