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Customer Support Co-ordinator - 6 month or 12 month contract available

Location
Peterborough, Cambridgeshire
Salary
£19,000 to £20,000
Job Type
Permanent
Posted
8 Sep 2022

Location: Peterborough

Are you looking for a Customer Service role with fantastic training, a great team to work with and the opportunity for ongoing career progression? If so, this could be the role for you.

ABN supplies animal feed to farmers up and down the UK, as our new Customer Support Co-ordinator you will join a busy, customer facing department responsible for processing customer orders and resolving queries over the phone and by email. the orders you take will need to be processed on different IT systems accurately and at pace so that farms receive the right feed for their animals.

We're a close, friendly team that work together to ensure our customers receive what they need. This often requires us to speak to people from different teams to ensure orders can be delivered in full and on time. When people have mastered the CSC role its not uncommon for them to progress into Team Leadership or other roles across our business.

Full training is provided so that your responsibilities will include:

  • Processing customer orders and resolving any queries.
  • Accurately maintaining the ABN database, ensuring that customer records are accurate.
  • Building relationships with customers so that you are able to resolve any complaints or manage any deviations from planned supply effectively.
  • Carrying out general customer service and office administration duties.

What we're looking for:

This is a great entry level role into our business with full training and support provided. We're looking for someone who can work at pace, use data systems accurately and who can manage multiple tasks at once. We'll provide the training you need and ask that you bring a positive attitude, a willingness to learn and a customer focused mindset. Experience in a customer service role would be beneficial but is not essential.

Location and contract

This role is based at our Peterborough Head Office on the Lynch Wood Business Park. The office has great public transport links, free onsite parking, onsite subsidised coffee shop and a friendly team culture. This role can be offered on a six or 12 month fixed term contract with a view to becoming a permanent role for the right person.

We are changing the future of British food and farming for the better.

ABN is the UK's number one animal feed business, serving pig and poultry producers all across the UK. These range from large corporate customers through to family owned farm enterprises. We service these customers with feed, nutrition, advice and related services.

We're part of the AB Agri community of leading animal nutrition products and services businesses. Bring your talents to ABN and play your part in producing affordable, high quality and responsible food for the growing global population.

In ABN, we have a common set of inspirational behaviours that we all try to live day in, day out. Our Winning Ways of Responsible, Inquisitive, Brave and Inclusive will help us deliver our ambitious goals.

We are a growing, innovative business and we value diversity and different ways of thinking to keep moving us forward. We're an equal opportunity employer, assuring equal treatment to all. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people.

We are united by our family values that represent who we are, how we work together and how we help our customers.

  • Pioneering - Curious, spirited and bold. We lead, the right way.
  • Excellence - We seek excellence in all that we do.
  • Growth - We create ways for our people and customers to thrive.

We are part of Associated British Foods (ABF), a diversified international food, ingredients and retail group.

Making your application

Ready to apply? Great! Simply register your details and upload your CV via our careers website - it usually takes just a few minutes. Please do not delay making your application. In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice.

As part of your application we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.

AB Agri group politely requests no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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Details

  • Job Reference: 707318909-2
  • Date Posted: 8 September 2022
  • Recruiter: AB Agri Limited
    AB Agri Limited
  • Location: Peterborough, Cambridgeshire
  • Salary: £19,000 to £20,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent