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Customer Service Advisor

Grange Moor, Yorkshire
£20,000 to £22,000
Job Type
30 Aug 2022
Talent-UK are recruiting for call handlers on a permanent basis for their client based in WF Grange Moor, the role is full time working Monday to Friday 9am - 5pm.

Role Description:

Answer and direct telephone calls

Respond to e-mails

File sales paperwork correctly and with relevance

Assist with customer enquiries and advise where necessary

Develop and maintain professional working relationships with customers

Processing/collating management information as and when required

Process sales orders, purchase orders and quotes as and when required

Performing such other tasks as may be necessary for the smooth operation of the department and/or the company

Working as directed by Direct Line Supervisor

Essential Duties including but not limited to:

Excellent telephone manner

Good background in administration

Accurate data entry skills

Ability to work under own initiative

Excellent communication skills both written and spoken

Excellent organisation skills

Ability to multitask and stay calm under pressure

Keen eye for detail

Experience of Microsoft Office. With reference to: Excel and Word.

Good understanding of geography of UK

Education and Experience

Experience working in similar customer engagement role

Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.

Demonstrate effective time management skills, administrative capabilities, and effective written and oral communication capabilities

Flexible approach to work and working hour

Personal Characteristics

Articulate, professional and customer orientated

Structured and process driven

Admin and Computer literate

Ability to self-manage workload

Company Benefits

Competitive Salary, paid monthly

Ongoing training and development

25 days holiday, plus bank holidays

Pension Scheme, matched contribution/salary sacrifice

Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody

Life Assurance Scheme

Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out

This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so
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  • Job Reference: 697875342-2
  • Date Posted: 30 August 2022
  • Recruiter: Talent-UK Ltd
    Talent-UK Ltd
  • Location: Grange Moor, Yorkshire
  • Salary: £20,000 to £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent