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Customer Service Administrator

Location
Erskine, Renfrewshire
Salary
£10.00 Per Hour
Job Type
Temporary
Posted
8 Sep 2022
We are looking for an outstanding individual who can, make a difference to the team. You will be required to monitor our customers database, to log calls with our internal build team, and liaise with our external partners to ensure a first-class service to our customers. To be able to work well within a team, and to help other team members with their workload as and when required. To work closely with the team lead to produce internal statistics, on a daily & weekly basis. To attend internal meetings as and when required to discuss the statistical information provided. Preferred applicants are hard-working, focused, and have outstanding problem-solving skills. Comply with all regulations, policies, and procedures. You will need the ability to follow instructions and operate in an orderly manner. With a strong analytical mind. Role Ensuring all calls on the customer database are updated every 48 hours All telephone calls are answered within 5 rings. All emails are responded to within 30 minutes of receipt Communicating errors to relevant parties Personal Skills, Knowledge & Experience Previous work experience in an office environment Completion of background investigation Strong people skills Good moral character Strong people skills Microsoft office experience and proficient in Microsoft excel Excellent telephone manner Can communicate clearly and concisely Positive work history and ability to maintain solid experience Available to work extended hours as required37.5 hours a week, Monday-Friday 09:00-17:00pm on-site, standard holidays & bank holidays All candidates would be required to go through Disclosure Scotland process have lived in the UK for the past 5 years and provide 3 full years' work history along with referee contact details
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Details

  • Job Reference: 707253889-2
  • Date Posted: 8 September 2022
  • Recruiter: MANPOWER
    MANPOWER
  • Location: Erskine, Renfrewshire
  • Salary: £10.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary