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Customer Relations Advisor (Dutch)

Location
Manchester
Posted
19 Sep 2022
Customer Relations Advisor (Dutch)

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About the company
At , we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we've been shaping the travel industry ever since. Today, we're building a platform that connects all parts of the trip - from accommodation to transport, tickets, tours and more.
From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible.
core values
Own It
Learn Forever
Succeed Together
Do the Right Thing
Think Customer First
We are committed to giving you everything you need to take your career in the direction you want. With our core values we ensure you contribute to 's mission in the best way you can.
What you'll be doing:
Handling the post rental issues of customers & liaising between them and our suppliers.
Investigating customer queries and complaints through a thorough analysis of the details provided.
Managing customer's expectations on timescales and potential resolutions.
Completing the full administrative cycle of documenting the customers/suppliers comments on the relevant systems.
Issuing refunds/compensation within the agreed guidelines.
What you need to do it:
You'll love helping people and will genuinely enjoy the challenge of restoring faith when things haven't gone according to plan.
Written and verbal fluency in Dutch and English.
Take ownership of your work and multi-task well.
You'll be resilient & have wonderful time management skills.
You'll have a desire to work in a fun and fast-paced environment where you'll love to embrace different cultures, nationalities and languages.
Keep calm under pressure, confidently work and deliver to deadlines and understand the importance of time sensitive issues.
Benefits
25 vacation days (rising to 28) to go exploring
Generous accommodation discount, so you can explore for less
Pension with up to 10% matched company contribution
Huge learning and development platform tailored to you
Shopping and leisure discounts through Perkbox
Competitive maternity/paternity/adoption leave
Wellbeing focus
Mental health first-aiders and free support
Monday to Friday 8am - 4pm shifts
Hybrid way of working More Information
Pre-Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
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Details

  • Job Reference: 715641764-2
  • Date Posted: 19 September 2022
  • Recruiter: Booking.com
  • Location: Manchester
  • Salary: On Application