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Contract Administrator

14 Sep 2022

Caledonian Heating & Plumbing Ltd's Head Office is located in Edinburgh, and we have a Regional Office in Dundee. We are commercial heating, plumbing, and water management company that offers a wide range of services throughout the area. Our goal is to provide you with top-of-the-line service at a competitive rate that helps rather than hinders your business.

We are looking to appoint an enthusiastic Contract Administrator to join our team.

About You

In this role, you will assist our Contract Managers in managing their client workloads.

It is essential that you possess good written, numerical, and verbal communication skills, as well as computer literacy. A candidate should have experience using databases, as well as proficiency in Microsoft Office (especially Word, Outlook, and Excel).

Self-motivation and strong administrative and organisational skills are required, as well as the ability to work without supervision and in a team environment. Good time management and multitasking skills, as well as strong attention to detail and accuracy, are essential.

Key Responsibilities

  • Maximising the efficiency and productivity of our field engineers.
  • Effective scheduling of engineering workforce to complete Reactive, Quoted, Planned, and Statutory Maintenance tasks within KPIs.
  • Make sure quality updates reflect actual job progress by communicating effectively with engineers, managers, and suppliers.
  • Manage multiple competing tasks; continuously monitor progress and communicate any delays.
  • Ensure all customer reports are updated according to the service agreement.
  • Make sure that work on contracts is completed on time in order to keep WIP levels to a minimum.
  • Ensure all customer interaction reflects positively on the company.
  • Booking in tasks with customers in line with contract requirements.
  • Support the scheduling of subcontractor work when required.
  • Ensure all engine paperwork is quality checked and uploaded in a timely manner.
  • Create purchase order numbers within the system to ensure engineers complete jobs on time and within budgets.
  • Make sure parts are ordered, collected, and kept within budget.
  • Invoicing of work completed.
  • Any other administrative work as required.

Skills, Knowledge and Experience

  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organisational skills including attention to detail and multitasking skills
  • Strong working knowledge of Microsoft Office

This position would suit an ambitious individual who is keen to get stuck into all areas of the business, manage our current client expectations, and work on supporting general contract management.

If you have the required experience and are interested in this opportunity, then please send your CV and cover letter now.

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