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Assistant Front Office Manager (Guest Services - Full Time)

Location
Hortense, Georgia
Posted
20 Sep 2022

Minimum Requirements:

Two (2) years of management experience in Front Office and/or in a Guest Services role within a luxury hotel or resort; (5) years of experience preferred
Experience working for a four or five diamond/star property preferred
College degree required; Hospitatlity or Buisness related degree preferred, four year degree preferred
Excellent communication skills, both written and verbal
Ability to effectively operate all hotel computer systems
Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
Ability to provide simple math calculations
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

Lead Front Desk, Bell Stand, Concierge, Valet, and serve as liaison between Guest Services and the rest of the resort
Oversee scheduling of all Guest Services, Front Desk, and Concierge
Attend and assist in leading the daily DSQ meeting with hotel management and staff
Conduct daily walk through of public areas to ensure maintenance and cleanliness of guest areas
Review supply pars to ensure adequate supply availability
Review daily shift reports and provide guidance and follow-up as necessary
Oversee training initiatives according to Sea Island and Forbes Five-Star standards
Work closely with Group Reservations Coordinator and Accounting Group Billing Clerk to ensure accurate guest bills
Oversee the booking of rooms for Housekeeping and Engineering on a daily basis for room maintenance
Greet and respond to the needs of hotel guests
Meet and Greet VIPS's
Provide management coverage as shift MOD
Learn the names and personally recognize our regular guests and co-workers
Read all information such as correspondence, special billing, and memorandum instructions in order to be prepared for guests' needs in advance
Adjust errors and correct discrepancies on guest accounts
Enter and retrieve data to keep guest information current and to respond to internal needs to retrieve guest history
Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guests' needs and demands
Act to solve guest problems, coordinating necessary efforts through the appropriate departments and to consistently follow up with guests to ensure proper actions and responses have been received
Represent Guest Services at group pre-convention and operations meetings, all all other meetings as delegated
Complete a Guest Problem Resolutions (GPR) form on any issues (solved and unsolved issues)
Answer any questions guests may have about Sea Island or the area to the best of one's ability
Maintain cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards

Maintain compliance with Company Resort Professional Image Policy

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Details

  • Job Reference: 716736831-2
  • Date Posted: 20 September 2022
  • Recruiter: Sea Island
  • Location: Hortense, Georgia
  • Salary: On Application